Map My Customer – “Touch points” refers to how customers engage with your systems, processes and people. Where do they “touch” the business? Customer journey mapping, and deeply understanding all the touch points, is . A thorough customer journey map takes into account the full view of systems, processes and people, says Martie De Beer, CCaaS executive at Telviva. .

Map My Customer

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Map My Customer HubSpot Community [HubSpot Connect] Map My Customers Integration : Are your post-sale people A-players, or do your customers consider them the B-team? (It happens.) • Ongoing support and success. Regular check-ins can reveal issues before they become deal-breakers. . Dive into research findings and real-world examples of how positive employee experiences translate to better customer experiences. The post How employee experience drives customer satisfaction .